E-Banking System Benefits And Issues: An Analysis Of Literature Review
Keywords:
E-banking, Mobile, Benefits, Issues, SecurityAbstract
The study aims to explore and comprehend the benefits or advantages, issues and challenges of the e-banking system. The study was conducted by employing an analysis of the literature review approach through the identification, screening, eligibility, and inclusion process. A total of 34 articles were used for the final discussion ranging from 2017 until 2022. It was found that E-banking has many benefits and challenges in terms of applying the system to both customers and the banking sector itself. This is apparent when customers are at ease when using the e-banking system and when the cost, time and energy required to visit any bank branch are reduced. When the banking authority can implement e-banking, the system will be more efficient and will be to save money on labour, paper and the construction of bank buildings. Customers and banking authorities face the most difficult challenges regarding security, which will need to be improved by the related regulatory authorities.
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Copyright (c) 2023 Muhamad Hasif Yahaya, Nuramiza Mohd Hanafiah, Muhammad Syahruldeen Ahmad Rosli, Mohamad Afandi Md Ismail, Zainur Nadiyah Baharudin, Noor Aznaim Abd Latif, Nurul Ain Mohd
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